Second Voice

In any sales or Call Center environment a second voice is the use of a second voice to soften the customer into making an otherwise perhaps unwanted purchase/investment/decision. This is basically using the advantage of having a third party enter the relationship and manipulate the customer. This can be used at any stage of the relationship, whenever an agent feels that assistance is needed to make a sale.

In any sales or Call Center environment a second voice is the use of a second voice to soften the customer into making an otherwise perhaps unwanted purchase/investment/decision. This is basically using the advantage of having a third party enter the relationship and manipulate the customer. This can be used at any stage of the relationship, whenever an agent feels that assistance is needed to make a sale.