Customer Success Manager
In the SaaS subscription world, a native english speaking account manager, located in America, that went to college and understands real life. They'll actually help you with your business needs,,, as an American. Paid tools that you use at work such as HR apps, Ticketing systems, and so on include a customer success manager.
I can't log in to some cloud based software so I called my customer success manager and chewed his ass out.